Discover how Urgent Mudra is focused on creating a convenient, transparent and digital experience for eligible customers looking for short-term personal loan solutions.
We are committed to providing a fair, transparent and responsive mechanism for addressing customer concerns and complaints.
Contact us through the official support channels and clearly explain your concern or complaint.
Our team will review the complaint, supporting information and relevant transaction or application details.
We will work towards resolving the concern in accordance with applicable policies, agreements and regulatory requirements.
The customer will be informed about the outcome or status of the grievance through the applicable communication channel.
Customers are encouraged to first contact our customer support team for questions, service-related concerns, application issues or payment-related assistance.
If your concern has not been satisfactorily resolved through customer support, you may escalate the matter to the designated Grievance Officer through the official grievance channels.
Where applicable, unresolved complaints may be escalated through the appropriate higher grievance mechanism of the relevant lending partner or applicable regulatory framework.